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Frequently Asked Questions

Plans & Billing

How much does Hey Oliver cost?

Hey Oliver has four pricing plans depending on your marketing needs and budget, we're positive you'll find the plan you need for your business, please check our Pricing page for details.

Are there any hidden fees?

No, there are no hidden fees. Custom plans may have additional fees over and above our standard pricing plans depending on factors including the size of your database, related technical requirements, needs, and your timeline. Please contact us for more information.

Do I need to purchase any additional tools or services?

No, Hey Oliver's monthly pricing plans include all the features listed, there are no in-app purchases and you can upgrade or cancel at any time. You also have access to our broad Knowledge Base and articles to help you plan your marketing strategy and implement a Hey Oliver plan. Hey Oliver Premium and Enterprise users also have support and coaching from our experienced Client Success Managers. Get guidance from real marketers who can help you optimise your Hey Oliver activities to boost your engagement and conversions. We're here to make sure you achieve the results you want.

Can I change my plan?

Yes, absolutely. You can upgrade or downgrade your plan at any time.

What payment methods do you offer?

Hey Oliver accepts credit or debit cards, PayPal or direct debit (in selected countries). In addition, you can choose which currency suits you best from a range of different options.

Can I try out Hey Oliver for free?

Of course! Try Hey Oliver for free for 14 days after signing up. After the 14 days trial period we'll ask if you'd like to continue using Hey Oliver on a paid plan or continue on our Free plan.

How do I sign up for a free trial?

Go to https://www.heyoliver.com/get-started to sign up for your free trial.

What browsers does Hey Oliver support?

Hey Oliver supports the latest versions of the world's most popular browsers including Google Chrome, Mozilla Firefox, Apple Safari 10 or later, Microsoft Edge and Opera.

Can I cancel my Hey Oliver subscription?

Yes, you can cancel any time but please keep in mind that you will be billed for the entire month including the month of the date that you cancelled.





Installation

How do I install Hey Oliver?

Installing Hey Oliver on your site is super easy. Simply add the tracking code provided in your Hey Oliver profile to your website right before the tag on each page you want to track. Your developer or web administrator can do this for you quickly. One of our experts can also help you with this completely free of charge, feel free to get in touch with us and we'll help you out!

Do you have a team that will help me during onboarding?

Of course, our team is ready to help you with any questions you may have. Talk to someone from our support team directly through the Hey Oliver widget on our website or by emailing us at hey@heyoliver.com.



Using Hey Oliver

How does Hey Oliver work?

Hey Oliver uses a small piece of code embedded in your website which tracks your website's visitors while they browse your website. That tracking data is analyzed in real time by our sophisticated algorithms, which provide you with accurate information about your website visitors, their behaviors and interests. Based on your marketing objectives, Hey Oliver engages with each visitor automatically, motivating them to buy your product, sign up for your service, complete a form, or contact you.

What's special about Hey Oliver when there are so many other tools out there?

Hey Oliver is probably the simplest but also the most feature-rich marketing automation tool available today. Our personalization engine uses data to predict and optimize the content and timing of your communications to ensure your visitors receive the right campaigns at the moment they are most likely to convert or purchase.

How hard is it to use Hey Oliver?

Hey Oliver is super easy to use. Subscribers can access their data via the Hey Oliver Dashboard which has lots of great reports and features ready to use right out of the box. If you need any help, you can book a free consultation with one of our experts or talk to someone from our support team directly through the Hey Oliver widget on our website or by emailing us at hey@heyoliver.com who can help you out.

How much time will I have to spend on creating a marketing campaign if everything is personalized?

Hey Oliver's campaign creator helps you create effective marketing campaigns in minutes. Because Hey Oliver handles personalization for you, reaching your visitors with Hey Oliver setting up a campaign only takes a few minutes. Your campaigns can be automated too which means you can spend more time running your business and less time optimizing your marketing.

Can I allow multiple team members access to my Hey Oliver account?

Hey Oliver Premium supports up to 5 team members, while Hey Oliver Enterprise supports up to 10 team members. Plus and Free accounts support one user.

Will Hey Oliver improve my marketing ROI?

We can't guarantee that but our typical clients have seen between 100%–300% more website engagement after installing Hey Oliver. Statistically, personalized content can generate 6x the sales of standard generic campaigns. If you sell online and use personalized marketing, chances are that Hey Oliver will help you make more money.

Can someone help me with Hey Oliver?

Absolutely, book a free consultation with one of our experts who can help you develop a marketing strategy, train your team, design a coordinated email/landing page program, or manage a campaign. Hey Oliver Premium and Enterprise users have ongoing support and coaching from our experienced Client Success Managers. Get guidance from real marketers who can help you optimise your Hey Oliver activities to boost your engagement and conversions. We're here to make sure you achieve the results you want.

My question isn't covered here, can someone help me out?

Of course, our team is ready to help you with any questions you may have. Talk to someone from our support team directly through the Hey Oliver widget on our website or by emailing us at hey@heyoliver.com.