OUR TEAM IS READY TO SUPPORT YOU

Got questions? We got answers!

What is the cost of Hey Oliver?

The cost of Hey Oliver is based on the plan you choose. Click on Plans and Pricing for a detailed presentation of our offerings!

Is there any additional implementation fee?

No. Additional fees are only applicable for the "Tailored Plan", depending on factors including the size of your database, related technical requirements, needs, and your timeline.

Do I need to buy any additional services?

No, there is no other charge except for the initial implementation fee. Once your new account is live you will be able to get free coaching, guidance, and support from our highly experienced Customer Success team. You will get support – from real people – for the lifetime of our relationship. You also have access to our broad Knowledge Base and articles to self-direct your learning, as you choose. We understand that your marketing automation success depends on what we offer, so we are here to make sure you achieve the results you want.

Can I change my plan?

Absolutely. You can upgrade or downgrade your plan at any point without a penalty.

Do you offer Professional Services?

Yes, we do. When you need strategic expert help – whether it’s developing a marketing strategy, training a team, designing a coordinated email/landing page program, or managing a campaign our experts can make it happen for you.

Why Hey Oliver, when there are many lead generation tools?

Hey Oliver is probably the simplest but at the same time the most feature-rich marketing automation solution available today. Our personalization engine uses your data to predict and optimize the content and timing of your communications to ensure you are giving the right customers the right offers at the moment they are most likely to purchase. Other than that, all customers are assigned a Customer Success Manager, ensuring they have support at every step of the way.

Will Hey Oliver improve my ROI?

Well, we cannot guarantee that but… yes. Our typical customer moving from traditional marketing services gets 100 - 300% better engagement than before. In general, personalized content can generate six times the sales of standard non-personalized campaigns. If you sell products online and use personalized marketing, chances are that we can help you make more money.

How does it actually work?

Hey Oliver uses a small piece of code, much like Google Analytics, which tracks your visitors while they are browsing your website. Those tracking data are analyzed in real time by our sophisticated algorithms, providing accurate information about your website visitors, their behavior and interests. Based on your marketing objectives, Hey Oliver engages with each visitor automatically, motivating them to buy your product, fill in an inquiry form or contact you.

How easy it is to get the tracking code onto my site?

It’s very simple, the tracking code just needs to be added to your website. Your developer or web support will be able to do this for you. However, we can do it for you too, free of charge.

Is it complicated to use Hey Oliver?

Hey Oliver is super easy to use. Customers access their data via the intuitive dashboard which has lots of great reports and features ready to use. In addition, all customers are allocated a Customer Success Manager to answer any questions they might have.

How much time will I have to spend on creating a marketing campaign if everything is personalized?

Reaching your customers with Hey Oliver takes the same amount of time as traditional marketing campaigns because our system handles all the personalization. Once your campaigns are set up, most of them can be automated, which means you can spend time worrying about other more important things.

How many messages can I send per month?

You can send as many as you like depending on your plan. However, have in mind that your customers may be frustrated if you email them too much.

Can I allow access to multiple users?

Yes, as many as you need. The number of users is unlimited and doesn't affect your price. In fact, we actively encourage multiple users from the business to benefit fully from the software.

What payment methods do you offer?

There is a variety of payment methods at Hey Oliver such as credit cards, PayPal or direct debit (in selected countries). In addition, you can choose which currency suits you best from a range of different options.

Can I sign up for a free trial of Hey Oliver?

Yes, of course. The first 14 days after the activation of your account are free.

How do I sign up for a free trial?

Signing up with Hey Oliver has never been easier! All you have to do is select the plan that suits you best and fill in the application form. Then, enter your card details for the free trial to start. You won’t be charged during this free trial period.

Can I cancel anytime?

Yes, you can cancel anytime, even on paid plans. Have in mind that when your free trial ends, your paid subscription will start. You, however, will not be charged if you cancel in the first 14 days of your trial period.

Do you have a team that will help me with onboarding?

Sure! Our team is ready to help you with any questions you may have. Also, if you choose the Premium or the Enterprise plan you will also be assigned your own Customer Success Manager that will take care of your marketing campaigns.

Do you offer support?

Yes, of course. You can either use our 24/7 live-chat to contact one of our agents, through the Contact page or reach us directly by giving us a call at (00357) 22 000 982.

Can I upgrade or downgrade my plan?

Yes, of course, you can upgrade or downgrade by going directly to your dashboard or simply by contacting our support team which is there to help you 24/7.

Do I need to buy any additional services?

The desktop web browsers that are supported by Hey Oliver are the following: Chrome (Latest version), Firefox (Latest version), Safari 10 and later, Internet Explorer 11 and later.

My question is not covered here. How can I find the answer?

Just head to the Contact page, type your question and you are done!