By incorporating an FAQ page, you help your customers find all the answers they’re looking for in one place. Thus, they won’t feel the need to contact you directly via email, phone or even live chat. This will be extremely helpful for you to save time since you won’t need to repetitively answer every question.
This kind of automated support will result in less customer inquiries and less support expenses.
Help your visitors get the most out of your website by finding the most relevant queries quickly and effectively.
Build trust between you and your audience by helping them through any challenge they might face.
Your customers will be able to get the service they want without you going the extra mile.
Different groups of people care about different things. Know what they want, and treat them differently.
Something you can be sure about is that your customers are busy people and hence they won’t have the time to browse through the entire website and look at each and every page until they find what they want. The integrated FAQ tool of Hey Oliver will help them to answer any question they might have for your business, easily and quickly.
If your aim is to convince your leads to buy from you, you should know that trust is vital. The FAQ can help in such a way that it will show them you are responsible and that you are trying to help them with their questions. In addition, it shows that you are not hiding something from them since everything is accessible to everyone.
Get creative not only with the design of your website but also with your FAQ page. Be sure that those FAQ’s are helpful for your audience, but most importantly, aligned with your brand. This will result in you building relationships with your audience that will further help them during their buyer journey, but also help you show them the personality of your brand.
It doesn't stop here...
See what else you can do with Hey Oliver
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Hey Oliver's marketing automation suite gives you the tools to easily create, automate and measure campaigns across all your marketing channels.
Lead nurturing is a proven method for turning leads into buyers. Learn how Hey Oliver can make your nurturing efforts fast, easy & effective.
Engage your website visitors with web push notifications by Hey Oliver. Easily set-up trigger marketing campaigns to industrialize repetitive tasks.
Get to know which event each visitor of your website is interested in, and send them targeted campaigns with our Event Tracking feature.
Learn how you can track the buyer’s journey and the checkout process of your customers, using Hey Oliver’s Cross-domain tracking feature.
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