How do I change the account information?
You simply go to Settings > Account and make any amendments you want. In the end, don't forget to click on 'Update account information' for your changes to be saved.
Here you can find your company details, your account security and personal details, and more. General is where you can change the company’s information, and chat settings. On the right hand side of the screen, you can find the Hey Oliver code that you need to copy to your website for the platform to work.
You simply go to Settings > Account and make any amendments you want. In the end, don't forget to click on 'Update account information' for your changes to be saved.
You simply go to Settings > Account > Personal and make any amendments you want. Don't forget to click on 'Update your account' for your changes to be saved.
You just need to go to Settings > Account > Personal. You will see a picture with the default avatar. If you click on the 'Edit' button next to it you will be able to change...
You first need to go to Settings > Account where there is a setting called "Exclude traffic from IP addresses". In this field you can insert your IP address and press on enter for it...
After excluding traffic from specific IP's, you are able to exclude: Pageviews Returning visits Shout-out campaigns Time spent
Yes, of course you still have the ability to receive Hey Oliver's campaigns. As a reminder, you can find yourself in Live View but no data are saved in your personal profile.
The website URL types allowed on Hey Oliver are http and https. There are certain types not allowed such as ftp or...
You simply need to go to Settings > Account. Then, you will be able to edit the 'Website URL' field accordingly. Don't forget to click on 'Update account information for...
You can create multiple domain accounts if you are eligible based on your chosen pricing plan. Note: You also need to be the super-admin of the account in...
Yes, of course. Just go to Settings > Account where there is a field called 'Timezone'. From the drop-down menu, you can choose the one that fits with your country. Don't...
Just click on the Forgot Password link under the Sign in button and you will be guided on how to continue. Use the email you...
To switch between different domains, you just need to click on your username on the top right corner of your screen. Next, click on 'Switch Account' and choose the domain that you...
The primary account is the first website that you add into Hey Oliver. Info: When you click on your username (on the top right) and next on 'Switch account' you will see it...
When you are on Settings > Account, click on 'Domains'. Next, insert your website's URL in the blank field and click on 'Create new account'. That was it, you are now good to...
You can receive the enquiries from the Contact Form via email. The only thing you need to do is to go to Settings > Account and add your email in the 'Notification emails'...
When you are on Settings > Account, click on 'Domains'. Next, find the domain(s) that you want removed, and click on 'Delete' next to each of them. That was it, you are now good to...
External links are links in your website that are available to every visitor, no matter the criteria. To create an external link, first go to Settings > Bubbly Settings. On...
You first need to go to Settings > Bubbly Settings. To change the colours of Bubbly: You will see a section called “Bubbly...
Of course! Just go to Settings > Bubbly. You will see a field called 'Bubbly icon' from which you can choose your favourite from the drop-down menu. Don't...
Just go to Settings > Bubbly. You can change the 'Visibility' setting from which you can choose to either Show or Hide Bubbly. Don't forget to click on 'Update...
Simply go to Settings > Bubbly. Go to the 'Social Profiles & Contact Information' section and add the links you want to the appropriate fields.
You just need to go to Settings > Bubbly. You will see a section called 'Inner Bubbly Functions' and in order to remove chat, you just need to move the toggle from right to...
The texts within Bubbly are fully-customizable meaning that you can change them to any language you prefer. You just need to go to Settings > Bubbly and make any changes that you...
Yes you can, but you are required to include a special class tag into your website. Below is an example of a text link, that will allow your visitors to trigger Bubbly on...
Yes, you can include the link of your official FAQ page within Bubbly. The first option is to include that link within an FAQ question in this section of...
Yes! You can edit the texts for the Contact Form's fields, by following the steps below: On Hey Oliver's panel, from the menu on the left, go to Settings >...
Hey Oliver can allow your account to be monitored by multiple agents. In order to do this, follow the steps below: At the Settings > Account > Users screen, click on...
Team members receive a registration email to their invited email address. From there, they can click on the link that is found in the email message and create their own user account.
At the Settings > Account > User Groups screen, click on ‘New User Group’ on the top right corner of your screen. Select a name for this group, click on Save and...
First, go to Settings > Account > Permissions. Choose the User Group that the person you want belongs to. You then select the user, and edit his permissions...
Yes, of course. You just need to go to Settings > Account and you will find a tab called ‘Permissions’. From there, you select the corresponding User Group and change the...
The Hey Oliver API is organized around REST. Our API returns
Zapier allows you to instantly connect Hey Oliver with thousands of popular apps to automate your processes and easily integrate the leads in your company workflow. The official Zapier...
To create a new FAQ, first go to Settings > Bubbly > FAQ. Click on “Add new FAQ” on the top. Fill in the Title field and customize the Content field as you wish,...
To hide an FAQ, go to Settings > FAQ. Find the one you want to hide, and click on the last button on the right for it to be set to ‘Off’. Don’t forget to...