How can I exclude my IP?
You first need to go to Settings > Account where there is a setting called "Exclude traffic from IP addresses".
In this field you can insert your IP address and press on enter for it to be validated.
Don't forget to click on 'Update account information' for your changes to be saved.
Note: Our system limit will let you add up to 2 IP's for exclusion. However, if you want you can use wildcard, like the second IP in the image below.
How do I change the account information?
You simply go to Settings > Account and make any amendments you want. In the end, don't forget to click on 'Update account information' for your changes to be saved.
How do I change my personal information?
You simply go to Settings > Account > Personal and make any amendments you want. Don't forget to click on 'Update your account' for your changes to be saved.
How do I change my chat avatar?
You just need to go to Settings > Account > Personal. You will see a picture with the default avatar. If you click on the 'Edit' button next to it you will be able to change...
What is being restricted with IP exclusion?
After excluding traffic from specific IP's, you are able to exclude: Pageviews Returning visits Shout-out campaigns Time spent
If I exclude my IP, can I still receive campaigns?
Yes, of course you still have the ability to receive Hey Oliver's campaigns. As a reminder, you can find yourself in Live View but no data are saved in your personal profile.
What website URL types are allowed on Hey Oliver?
The website URL types allowed on Hey Oliver are http and https. There are certain types not allowed such as ftp or...
How can I change the website URL for my account?
You simply need to go to Settings > Account. Then, you will be able to edit the 'Website URL' field accordingly. Don't forget to click on 'Update account information for...
Can I create multiple companies (domain accounts)?
You can create multiple domain accounts if you are eligible based on your chosen pricing plan. Note: You also need to be the super-admin of the account in...
Can I change the time zone for my account if needed?
Yes, of course. Just go to Settings > Account where there is a field called 'Timezone'. From the drop-down menu, you can choose the one that fits with your country. Don't...
I forgot my password. What can I do?
Just click on the Forgot Password link under the Sign in button and you will be guided on how to continue. Use the email you...
How do I switch between different domains?
To switch between different domains, you just need to click on your username on the top right corner of your screen. Next, click on 'Switch Account' and choose the domain that you...
What is the meaning of the 'Primary account'?
The primary account is the first website that you add into Hey Oliver. Info: When you click on your username (on the top right) and next on 'Switch account' you will see it...
How can I add new domains?
When you are on Settings > Account, click on 'Domains'. Next, insert your website's URL in the blank field and click on 'Create new account'. That was it, you are now good to...
How do I receive enquiries from the Contact Form?
You can receive the enquiries from the Contact Form via email. The only thing you need to do is to go to Settings > Account and add your email in the 'Notification emails'...
How can I delete a domain?
When you are on Settings > Account, click on 'Domains'. Next, find the domain(s) that you want removed, and click on 'Delete' next to each of them. That was it, you are now good to...