What different options are there to categorize my chat conversations?
On Hey Oliver, you have many different options to categorize your chat conversations which are the following:
Inbox: This is where all your new messages are stored.
Archive: This is where you choose to save certain messages to find them again in the future.
Follow up: You can choose to move messages to this group in case you want to follow up with the people you’ve had a certain conversation with.
For review: You can save certain conversations in this group to review them later.
Contact in future: As the name says, you can save conversations with certain people that you want to contact again in the future.
Flagged: This shows urgency so that you will be able to view the ‘flagged’ messages more easily and quickly.
Lead: You can pay more attention to your leads by moving them to this group.
Lost lead: If it’s a lost lead you need to be aware of it, in order to treat them accordingly.
How can I change the welcome and offline messages?
You just need to go to Settings > Bubbly > Chat. Next, change the 'Default chat message' and/or the 'Default offline chat message'.
What happens when I am offline on chat?
If a visitor chooses to message you while you are offline, he will receive an automatic reply to let him know you are offline. Also, a form will appear in the chat discussion prompting...
Where can I find my older chat conversations?
All chat threads that are older than 14 days are saved in the "Archive" folder. You can find archived chat threads by going to the Chat option from the menu. Then, from the top...
How do I get notified for new chat messages?
You will receive a notification on the top of your dashboard as well as a sound notification. In case you want to receive an email notification too, you can do so by going to...
How can I disable chat for my website?
You just need to go to Settings > Bubbly. On the section ‘Inner Bubbly Functions’, you just need to move the toggle from right to left.
Can I change the 'Start a conversation' default text?
Yes, of course! To do this you just need to go to Settings > Bubbly > Chat. Next, change the 'Start a conversation' default text.
Why am I not receiving email notifications from chat?
The reason is because you need to enable notifications first. To do this, go to Settings > Account. You then need to insert your email address in the 'Notification...