What different options are there to categorize my chat conversations?
On Hey Oliver, you have many different options to categorize your chat conversations which are the following:
Inbox: This is where all your new messages are stored.
Archive: This is where you choose to save certain messages to find them again in the future.
Follow up: You can choose to move messages to this group in case you want to follow up with the people you’ve had a certain conversation with.
For review: You can save certain conversations in this group to review them later.
Contact in future: As the name says, you can save conversations with certain people that you want to contact again in the future.
Flagged: This shows urgency so that you will be able to view the ‘flagged’ messages more easily and quickly.
Lead: You can pay more attention to your leads by moving them to this group.
Lost lead: If it’s a lost lead you need to be aware of it, in order to treat them accordingly.