How can I add an agent (user) to our Hey Oliver account?
Hey Oliver can allow your account to be monitored by multiple agents. In order to do this, follow the steps below: At the Settings > Account > Users screen, click on...
Users
This is the tab where you can find the users of our Hey Oliver platform and send invitations if needed. You can either delete a user or change the user group that he belongs to. When an invitation is sent, then that person will be listed in Pending Requests until he accepts the invitation.
I have invited some team members, but how do they accept?
Team members receive a registration email to their invited email address. From there, they can click on the link that is found in the email message and create their own user account.