Cookies - what are they?
A "cookie" is a small text file that's stored on your computer, tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/. Alternatively, you can search the internet for other independent information on cookies.
Cookies - how do we use them?
If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.
We use cookies (and other similar technologies) to:
- Provide products and services that you request and to provide a secure online environment
- Manage our marketing relationships
- Give you a better online experience and track website performance
- Help us make our website more relevant to you
Cookies that are essential for us to provide a product or service you have requested
Without cookies we are unable to provide some products or services that you might request. Other "essential" cookies keep our website secure. Even if you say "No" to cookies on this website we'll continue to use these "essential' cookies.
Essential cookies are used to:
- deliver interactive services
- personalized offers
- web chat
- call-backs
- maintain online security
- record your preference regarding our use of cookies on your device
Managing our marketing relationships
Our third party marketing partners may set cookies before you reach our site. If you wish to prevent this type of cookie (sometimes known as a "third party" or "analytical" cookie), you may do so through your device's browser security settings.
You'll sometimes see our advertising or special offers on other websites. Cookies provided by the other website or advertising network can tell us how effective this is. For example, if you click on one of our advertisements, the website owner might use a cookie to tell us that you came from their site.
Giving you a better online experience and tracking website performance
You'll still be able to use most of our online services, but some things might not work as you may expect if you do not allow us to store and access cookies on your device.
These cookies make our online services easier to use and help us to understand how people use our websites. For example, amongst other things they will:
- Make our website faster by remembering you between visits on your personal devices
- Remembering relevant information as you browse from page to page to save you re-entering the same information repeatedly
We also use this type of cookie to understand how visitors use our online services and look for ways to improve them. For example, a cookie might tell us that lots of people give up on a process at a particular step - so we can try to make that step easier to use.
Helping us make our website more relevant to you
Enabling us to customise your online experience based upon your individual circumstances, existing product holdings or activities during previous visits to this website. If you select "No", we won't be able to tailor your experience.
These cookies are used to ensure that we present you with product promotions and offers that are relevant to you. For example, if you have a personal account with us we will be able to recognise this and avoid showing you special offers that are only available to people with business accounts.
Cookie declaration
Necessary (3)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| __cfduid | onesignal.com | Used by the content network, Cloudflare, to identify trusted web traffic. | HTTP | 1 year |
| CookieConsent | heyoliver.com | Stores the user's cookie consent state for the current domain. | HTTP | 1 year |
| io | heyoliver.com | Preserves user session state across page requests. | HTTP | Session |
Statistics (4)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
| Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| _ga | heyoliver.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | HTTP | 2 years |
| _gat | heyoliver.com | Used by Google Analytics to throttle request rate. | HTTP | Session |
| _gid | heyoliver.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | HTTP | Session |
| onesignal-pageview-count | heyoliver.com | Used by OneSignal to generate statistical data on how the visitor uses the website. | HTML | Session |
Marketing (6)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| ads/ga-audiences | google.com | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Pixel | Session |
| collect | google-analytics.com | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. | Pixel | Session |
| heyo_p | heyoliver.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | HTML | Persistent |
| heyo_s | heyoliver.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | HTML | Session |
| ho_*-active_quickview_tab | heyoliver.com | Keeps the current state of the web app. | HTML | Persistent |
| ho_*-heyoliver_referrer | heyoliver.com | Collects information of the user's referrer. | HTTP | Session |
Questions?
Feel free to reach out to us if you have any questions - we'd be happy to talk to you about it.